Shipping and Returns

At this time, USA shipping only.  Shipping Rates shown are estimates only and the actual shipping rates will be determined during your checkout.

Type Of Packaging Ground (5-7 Days) 3 Day Overnight
Heavyweight Tube
Art Prints
$15 – $17 $16 – $33 $37 – $84
Box
Framed Items and Gift Collectibles
$16 – $27 $24 – $67 $52 – $156
* Rates are for address within the Continental United States.

Order Processing & Delivery Expectations

Depending on the types of items you purchase, the order processing time will vary. If you select 3day or Overnight delivery for your order, you will receive priority processing which lessens the processing time by up to 3 days.

In order to offer you the lowest shipping rates, we combine similar items in one shipment. Note that orders are shipped and delivered only on business days. Delivery estimates do not include weekends.

In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.

 

Average Order Processing Times per Item

ITEM TYPES ORDER PROCESSING TIME
Original Art Usually 24 hours
Posters & Prints Usually 24 hours
Special Order Prints 5-7 business days
Framed & Mounted Items 3-10 business days
NOTE: If you order a combination of Posters and Special Order Prints, the order processing time may be 5-7 days because we will ship those items together in one shipment.
NOTE: Processing time on New Releases may take longer.

 

Average Transit Times

DELIVERY METHOD TRANSIT TIME
Standard Ground Delivery 3-7 business days after processing
3day Delivery 3 business days after processing
Overnight Delivery 1 business day after processing
NOTE: Your order will arrive based on the processing time plus the transit time. For example, if your processing time is 3-5 business days and you pick Overnight delivery, you should expect to receive your order in 4-6 business days.

Average transit time based on orders shipping to addresses in the Continental United States.

 

Tracking your Shipment

Your item will ship Ground Service (UPS or FEDEX). Delivery will occur between Monday and Friday. Upon special request PonchoArtwear.com will provide you with a tracking number.

 

Return Policy

PonchoArtwear.com is committed to quality products and your satisfaction is 100% guaranteed! If for any reason you are not completely satisfied with your purchase, you may return it within 2 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

 

Return Instructions

If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Just follow these simple steps:

1. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send info@larryponchobrown.com Please include in the body of the email: your order number, the shipping id or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 48 hours and you will receive an email letting you know your replacement is under production.

2. Once we have approved your return, we will send you a Fedex or UPS Return label immediately via the US Postal Service. Email Option (for quicker turnaround): You may also request to have your return label sent to you via email. You will then simply print the label out on your printer.

3. Once the the return label is received… pack your items(s) in the original tube or box, tape securely, and and attach the returns label securely to the outside of the package. Note: the packing slip must be enclosed in a plastic shipping envelope. (the Fedex or UPS will supply you with this).

4. Drop off the package at your nearest UPS or FEDEX facility.

5. Once your package is received by us., we will send out a free replacement or a full refund for the price of the product. Shipping charges will not be refunded. We will typically issue your refund within 48-72 hours of receiving the package.

We’ll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Please note that PonchoArtwear.com is not responsible for returns lost in transit to us.

If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

If for any reason you are unable to complete our Photo Return option, please contact info@larryponchobrown